FAQ

Q: Do you ship worldwide?

Yes! Read 'Shipping + Turnaround Times' for more information. Please remember your order does NOT cover any custom fees, taxes or tariffs. Customer is responsible for any charges that may incur in their country.

 

Q: Is pick up an option? 

Yes! We are located in Morningside, Brisbane, 4170, Queensland. Please use 'PICKUP' at the checkout and contact us to arrange a pick up time. 

 

Q: How long does it take for my order to ship?

Orders are shipped 2-3 days after payment has cleared (this excludes custom orders). Australian orders can take up to 2-6 business days to be received.

Worldwide orders can take anywhere from 10-30 days to arrive depending on location (excluding time in customs).   

Read 'Shipping + Turnaround Times' for more information.

 

Q: Where are your products made?

All products are designed and made locally in Australia. 

 

Q: Are your products eco-friendly? 

All wood is from certified sustainable forests.   

 

Q: Can I send my order directly to the recipient as a gift?  

Yes. Just let us know in the notes section that this is a gift before checking out.   

 

Q: Do you offer wholesale?

Only for registered businesses. Please fill out the wholesale form HERE.

 

Q: Where can I read some product reviews?

We have hundreds of happy satisfied customers.  Read some reviews  on the 'Customer Love' tab on the right hand side of the screen, or HERE.

 

Q: Do you offer coupon codes, discounts or gift cards?

Yes to all!

We have NEW SPECIAL DEALS HERE. 

Sign up HERE to our mailing list to get VIP exclusive discounts and freebies.  

Gift cards upon request.