Terms + Conditions
Terms of Sale
- You will not be able to make changes to your order once confirmed. Please choose carefully.
- Items purchased from Zed&Q, by customers and unauthorised businesses, for the purpose of resale is prohibited. We allow resale of our items to authorised business partners and wholesalers.
Refunds + Exchanges
- Please choose carefully as we do not offer returns/exchanges on change of mind purchases, sale items, international orders, digital downloads and custom/personalised orders.
- We ensure all orders are packed carefully. We do not accept any responsibility for any damaged or lost orders once it's left our care. In this case, you must file a claim with the carrier.
- Please email us within 5 business days if your order is damaged. You must provide a clear photograph of any damaged items and the order number. The damaged product will be replaced (if available) or a refund will be given (a refund of the product purchase price including postage fees).
- We reserve the exclusive rights to refuse or accept refund if claims are lodged after 5 business days of receiving the order.
- Due to the different grains inside the wood, you will not get the exact item pictured. This adds to the uniqueness of our product. This is not a fault in the products, rather its natural.
Custom Designs + Turnaround
- Custom orders will only be processed once full payment has been received.
- You will receive a digital proof sample within 2-6 days to be approved before we commence production. If a response is not received within 7 days, Zed&Q reserves the right to either proceed with the order or cancel and issue a refund.
- All custom wooden products will have a 2-3 week turnaround (excluding shipping). All other custom products will have a 2-6 day turnaround (excluding shipping).
- Every effort has been made to portray the colours of products that appear on this website. All colours will vary in dullness and brightness from screen to screen.
Support A Cause
We are socially conscious about what is happening around us, and our responsibility as a community to bring about change. When you purchase a product from Zed&Q, you're helping change the world. We plant a tree via One Tree Planted for every order.
Competitions, Discounts + Vouchers
- Any competitions held by Zed&Q are not endorsed or sponsored by Facebook, Instagram or any third party. By entering entrants confirm that they're 18 years of age.
- All discounts and promotional codes are non transferrable. They must be redeemed within their allocated time frame. Discounts or vouchers will net be extended if not used within their allocated time frame.
- Discount codes cannot be used after purchase has been finalised. Discounts cannot be applied to existing orders.
- Sale prices are only applied to our online store.
- Discounts and voucher do not apply to any wholesaler accounts.
- All information, photographs, videography, products, rhymes, designs, graphics and logos on this website, extending to all Social Media is owned by Zed&Q. Any part of this website or content on this website may not copied, reproduced or sold unless specifically written by Zed&Q. ©Zed&Q 2014 All Rights Reserved.
The Play Masjid
- Our Play Masjid is copyright© and trademark® protected.
Please do not copy or alter any part of our Play Masjid. We worked long hours trying to bring this to life and into the homes of young Muslims all over the world.