Shipping + Turnaround Times

All our deliveries are 100% carbon neutral and are sent tracked with SENDLE.  Orders are shipped 2-3 days after payment has been cleared (this excludes custom orders).

Australia Wide Shipping, Handling Fees + Delivery Times

  • FREE SHIPPING on orders $100+ (subtotal, excluding shipping costs)
  • $10 FLAT RATE  
  • PICK UP is available from Morningside, Brisbane. Enter 'PICKUP' at the checkout and contact us to arrange date and time 

All Australian deliveries take 2-6 business days for delivery. Rural areas can take up to 8 days.  
 

Worldwide Shipping, Handling Fees + Delivery Times

Includes registered tracking

  • New Zealand - From $20.00, 5 business days for delivery

  • Asia Pacific - From $24.00, 6-10 business days for delivery 

  • USA / Canada - From $25.00, 8-12 days for delivery 

  • UK / Europe - From $30, 8-12 days for delivery 

  • Middle East - From $37.00, 10-14 days for delivery



IMPORTANT SHIPPING INFORMATION: 

  • Shipments sent outside of Australia may be subject to additional custom fees and taxes. Customers are responsible for any additional custom fees and taxes issued. Please check with your local customs department before making a purchase from Zed&Q.

Failure to Collect

  • Any orders that are returned to Zed&Q, due to incorrect information supplied, will incur additional postage fees if it is to be redirected to another address. We do not take responsibility for any addition postage fees. 
  • Any orders that are returned to Zed&Q, due to failure to collect or failure to pay custom fees, will be refunded (unless product is personalised or custom made) minus shipping charges and will incur a $10 AUD stocking fee.
  • Any orders that are returned to Zed&Q DAMAGED after multiple attempts at delivery will be further looked in too. If multiple items have been purchased, the damaged products will NOT be refunded. 

   

Custom Designs + Turnaround

  • Custom orders will only be processed once full payment has been received.
  • You will receive a digital proof sample within 2-6 days to be approved before we commence production.  If a response is not received within 7 days, Zed&Q reserves the right to either proceed with the order or cancel and issue a refund. 
  • All custom wooden products will have a 2-3 week turnaround (excluding shipping). All other custom products will have a 2-6 day turnaround (excluding shipping).
  • Every effort has been made to portray the colours of products that appear on this website.  All colours will vary in dullness and brightness from screen to screen.